All orders are shipped via USPS or UPS. An email is sent with the tracking number so that you can track your order. Orders over $500 typically require a signature. To waive a signature, please contact the carrier. If we are shipping to an apartment or unit number, please make arrangements to be available for delivery or contact the carrier with delivery instructions.
PLEASE NOTE: If your order is lost, stolen, misdelivered or arrives late, please contact the carrier with your tracking information that is sent with every order. We at Bella Lino Linens will do everything possible to assist in locating your order and filing a claim with the shipping carrier if necessary. However, we DO NOT refund or replace lost, stolen or misdelivered orders by the carrier.
All of our lovely linens are cut, sewn and embroidered to order. Each item is made by an individual seamstress and embroidered one piece at a time. Production time for our Signature Monogrammed Linens is typically 2-3 weeks + shipping. If you need your order by a specific date, be sure to note this in the message box during checkout.
Our Couture Bed, Bath & Table Linens have a production time of 4-8 weeks. Please allow extra time during peak Bridal Season, Holiday season, or during Special Events & Sales. Shipping time typically adds 5-10 business days for delivery.
For RUSH ORDERS, please make a note in the message box during checkout with your request. There is a 30% UPCHARGE for all rush orders in addition to expedited shipping charges.
Customers from outside the continental US will receive a final confirmation for their order to confirm International shipping charges. International customers are responsible for all customs, import fees, taxes, and delivery charges. Bella Lino Linens is not responsible for these fees and unable to give estimates for these charges.
We are happy to offer a free service where we can ship your gift directly to the recipient. We are happy to also include a gift message (just type in your short gift message in the message box during checkout). And don't worry! We do not include a receipt with the gift.
Items purchased on sale are final sale with NO returns or exchanges. Prior sales are excluded. Some items may be excluded for manufacturer policies, or may require a minimum purchase. Orders are processed and charged in full for production to begin.
Our beautiful products are made with the utmost care and specifically for you, so please order carefully and double check your order confirmation that is emailed to you after you have placed your order. Due to the nature of our custom linens, there are no returns, exchanges or cancellations. Please order carefully and call or email us with any questions!
By ordering from our website, social sites, email, or phone, you are agreeing to all of our policies, terms and conditions.
